跨境电商服务(一)

跨境电商服务(一)

一、平台与建站服务(Platform & Website Building Services)

中文名称英文名称
跨境电商平台开店Cross-border E-commerce Platform Store Opening
独立站建站Independent Website / DTC Website Building
店铺代运营Store Agency Operation / Store Management
全托管服务Full-Managed Service
半托管服务Semi-Managed Service
SaaS建站服务SaaS Website Building Service

代表性的B2C平台包括Amazon Global Selling(亚马逊全球开店)、AliExpress(全球速卖通)、TEMU、TikTok Shop、eBay、Shopee、Lazada、Walmart Marketplace等

二、物流仓储服务(Logistics & Warehousing Services)

中文名称英文名称
跨境物流Cross-border Logistics
国际快递International Express
海外仓服务Overseas Warehouse Service
FBA履约服务FBA (Fulfillment by Amazon) Service
一件代发Dropshipping / One-piece Drop Shipping
头程运输First-mile Transportation
尾程配送Last-mile Delivery
仓储管理Warehouse Management
供应链管理Supply Chain Management
退货与逆向物流Returns & Reverse Logistics

跨境物流成本在B2C跨境电商中占比通常达20-25%

三、支付与金融服务(Payment & Financial Services)

中文名称英文名称
跨境支付Cross-border Payment
全球收款Global Collection / Cross-border Receivable
多币种结算Multi-currency Settlement
外汇兑换Currency Conversion / FX
跨境贷款/融资Cross-border Lending / Financing
信用保障服务Trade Assurance / Credit Protection
先买后付Buy Now, Pay Later (BNPL)

代表性服务商包括蚂蚁国际(Ant International)、连连国际(LianLian Global)、PingPong等

四、营销与推广服务(Marketing & Promotion Services)

中文名称英文名称
搜索引擎营销Search Engine Marketing (SEM)
搜索引擎优化Search Engine Optimization (SEO)
社交媒体营销Social Media Marketing (SMM)
内容营销Content Marketing
达人/KOL营销Influencer / KOL Marketing
广告投放(PPC)Pay-Per-Click Advertising
直播带货Live-streaming E-commerce
品牌营销Brand Marketing
创意策划Creative Planning
粉丝页运营Fan Page Operation

营销服务已发展为整合营销型、技术服务型等多种形态

五、软件与技术服务(Software & Technology Services)

中文名称英文名称
ERP系统ERP System
订单管理系统Order Management System (OMS)
仓储管理系统Warehouse Management System (WMS)
客户关系管理Customer Relationship Management (CRM)
数据分析工具Data Analytics Tool
AI智能运营工具AI-powered Operation Tool
选品工具Product Selection Tool
关键词研究工具Keyword Research Tool
跨境SaaS服务Cross-border SaaS Service

代表性的跨境SaaS服务商包括领星(Lingxing)、店匠(Shoplazza)、易仓科技(ECCANG)等

六、合规与税务服务(Compliance & Tax Services)

中文名称英文名称
税务合规Tax Compliance
VAT注册与申报VAT Registration & Filing
关税服务Customs Duties Service
报关清关Customs Clearance / Declaration
产品合规认证Product Compliance Certification
知识产权/商标注册Intellectual Property / Trademark Registration
法务咨询Legal Consulting
贸易合规Trade Compliance

2025年中国贸促会《跨境电商重点联系企业名录》将合规服务、税务关务服务列为独立类别。

七、综合与增值服务(Integrated & Value-added Services)

中文名称英文名称
一站式跨境电商解决方案One-stop Cross-border E-commerce Solution
供应链管理服务Supply Chain Management Service
通关/通检服务Customs & Inspection Clearance Service
结汇/退税服务Foreign Exchange Settlement & Tax Refund Service
客服外包Customer Service Outsourcing
翻译/本地化服务Translation & Localization Service
培训服务Training Service
海外代购服务Overseas Purchasing Agent Service
数字化及增值服务Digitalization & Value-added Services

综合服务商为跨境电商企业提供通关、通检、仓储、配送、结汇、退税等一体化服务。

八、跨境贸易服务(Cross-border Trade Services)

中文名称英文名称
B2B信息服务B2B Information Service
B2B交易服务B2B Trading Service
B2C平台服务B2C Platform Service
B2C自营服务B2C Self-operated Service

按照服务类型,跨境电商可分为信息服务(如环球资源)、在线交易(如eBay)、综合服务(如派安盈)等平台;按交易主体则分为B2B、B2C、C2C等模式。

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